SPI Digital Health: As Patient Activation Remains a VBC Provider Pain Point, is Cisco’s CPaaS the Remedy?

The value-based care (VBC) IT ecosystem continues to evolve and mature. But patient activation and engagement remain the ‘missing links’ on the ‘last mile’ of the VBC chain. Hundreds of vendors are seeking to close this gap, but most solutions fail to find the sweet spot of giving care managers the tactical intelligence to guide their care strategies, while enabling populations to take greater responsibility for their health. 

At last week’s HIMSS2023 show in Chicago, Cisco demonstrated its enterprise communications platform (CPaaS). Having enjoyed some success in the NHS in the UK with it, Cisco now has high hopes for CPaaS in the US, by far the world’s most developed VBC market.