SPI Generative AI: Better for Everyone? Athenahealth adds Gen AI Tools

Published: January 22, 2024

This Insight is part of Signify Research’s upcoming Signify Premium Insights – Generative AI service which will be fully launched in February. This content is only available to subscribers. To become a subscriber, or to register for a complimentary trial of the service, please follow this link.

Late last year EHR vendor Athenahealth announced that it was adding generative AI capabilities to its AthenaOne solution. The vendor, which offers EHR, revenue cycle management and patient engagement solutions, says that the new tools will alleviate administrative burdens for providers and help them deliver better care to patients.

By offering such tools, Athenahealth can now boast of a spot alongside other leading vendors in offering the latest technology to create excitement among healthtech vendors, but, will this progressiveness be enough to impact the vendor’s bottom line?

The Signify View

Although among the top three EHR vendors in the US, Athenahealth’s position is unusual. Unlike the two vendors with the highest market share, Epic and Cerner,