Imaging IT – Customer Service & Outsourced IT Services – World – 2024

Published 31/01/2025

Written by

Amy Thompson headshot
Amy Thompson

A global report on the "Services" opportunity in Imaging IT contracts. Explore market size, forecasts and the growth of managed services contracts and SaaS models. Gain insights into market opportunities, evolving customer expectations and deep qualitative analysis of competitive and strategic considerations.

  • Critical analysis of the growing importance of services within imaging IT contracts
  • Sub-category analysis of key success factors for vendors in provision of implementation, maintenance and consulting services
  • Understand the impact of operational business models on services demand
  • Explore new opportunities for services expansion including remote acquisition support, command centres and outsourced call centres.
  • Understand the dynamic of imaging IT services delivery in the context of broader imaging modality, IT and healthcare service offerings.
  • Evaluation of different vendors strategy for services and the strategic outlook on short, mid and long-term priorities in line with the imaging IT portfolios.